![]() ![]() Wait again, they start texting me the issue is still going on. I told them, I'm going to ignore every ticket about this, unless it happens to you and you can 100% tell me it is indeed not caused by nails, wet hands, I don't know at this point. The managers I spoke with, I would believe a lot more than anyone else. Now 99% of our employees, I just consider are various degrees of being on the spectrum. I then talk to the managers informing them of this, and I am aware of the issue, but it would be very helpful if they could talk to the staff and make sure user error isn't the problem before contacting me again about it. There's no way 2 monitors, 2 computers, still having the same problem. Fake acrylic nails, wet hands, SOMETHING the user HAS to be doing. At this point I'm 100% certain it HAS to be user error. fucking tickets come back, same fucking shit. I have replaced all the cables and power supplies as well, maybe it's the computer? fuck knows? I replace the computer thinking maybe it had some jenked up USB port and that was the issue all along. I go back out again, still not able to replicate the problem. "Monitor too sensitive, causes double touching". So I order up all new monitors again, RMA back every single one I have. Maybe it was a bad run of monitors, who knows. Fed up, since this site is a good 30 min drive for me, and I'm getting real sick of the same tickets over and over and over, and driving back and fourth, back and fourth, I say fuck it. I can't really verify that "all of them" were, and again, I cannot replicate the problem at all. In addition, I start getting vague tickets that "all the computers are doing 'it'" etc. ![]() I go back again, cannot replicate the problem, I then disable multi-touch thinking maybe it's a response time issue or something. ![]() Few days later, I'm still getting tickets about it. I turn the sensitivity down, and wait to see what happens. I go and check it out, I can't seem to replicate any problem. Since they are getting pretty dated at this point, and the cost to repair them was getting more expensive than they were worth, and my pile of "monitors for repair" was much larger than my refurb monitors I decided to upgrade to the newer 1502L monitors which are 16:9 now that the software can support that properly.Ībout a week goes by, and I start getting tickets that the "touchscreen is too sensitive, causing multiple button presses". Now in the past, I have always used ELO 1515L monitors. I go around, replace all the terminals, I've done this a million times, nothing interesting at all. It's just not possible.īackstory: We run touchscreen POS systems, about 4 months ago maybe there was a software update, and one of my locations had some aging terminals that were pretty much due to be replaced, new software just made the decision for me. I have spent months trying to figure this out, and as far as I can tell, this 100% cannot be happening. I am 100% out of ideas on this problem I have. ![]()
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